J & D Funeral Directors

7 South Street  Milnathort KY13 9XA

Complaints Procedure

J & D Funeral Directors aim to deliver an excellent service and tribute to your loved one on every occasion, if you feel that this has not, you have the right to ask why and to be provided with an explanation.

Step 1 Contacting Us.

There are 3 easy ways to contact us:

Email us: jdfuneraldirectors@gmail.com

Call us on 01577 208070

Write to us at: J & D Funeral Directors 7 South Street Milnathort KY13 9XA

Step 2 Acknowledging your complaint.

We understand that resolving your complaint quickly is of the utmost importance, but to ensure we reach a fair outcome for you, we want to conduct a thorough investigation and this can take time. We will write to you to acknowledge your complaint within 5 working days from the receipt of your complaint.

Step 3 Investigating your complaint.

One of our trained Complaint Resolution team will investigate your complaint. They will assess the details of your complaint thoroughly, fairly and impartially in order to reach a decision. To help with their investigations, they may need to contact you to request any additional information they will need.

Step 4 Keeping you updated on our progress.

Our aim is to reach a conclusion within 4 weeks of the receipt of your complaint, but this can depend on the complexity of your case. If we have not resolved your complaint by this time, we will ensure you are kept updated on the progress of our investigations.

Step 5 Informing you of our decision.

We will always endeavour to inform you of our decision over the telephone or by letter.

Where we have not been able to discuss our decision over the telephone, we will confirm our decision in writing in a final response letter but we may still want to discuss the outcome with you. This letter will detail a full account of our findings and the rationale for our decision.